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Terms and Conditions

1. Sizing
Syala Collections items are displayed and described appropriately in the best possible way in each photo. Please be guided accordingly with the SIZE GUIDE. It is shopper’s discretion if the item would fit her best.

2. Shipping Fees
Syala Collections items are at their best price and affordability. Buyer shoulders shipping fee.
2GO shipping fee:
P220 – Luzon, Visayas, and Mindanao

JRS minimum shipping fee:
P120 – Luzon
P130 – Visayas
P135 – Mindanao

To check JRS rates, please go to:
http://www.jrs-express.com/Ratecalculator

LBC minimum shipping fee:
P170 – Luzon
P195 – Visayas
P195 – Mindanao

To check LBC, please go to:
http://www.lbcexpress.com/

We also ship internationally! Philpost EMS rates apply.

3. Modes of Payment
We offer the most convenient modes of payment:
COD (Cash On Delivery), BPI, BDO, Unionbank, UCPB, Smart Money, Gcash, LBC, MLhuillier, Cebuana Lhuillier, Palawan Pawnshop, JRS Pera, RD Pawnshop, Villarica Pawnshop, PayPal, Credit or Debit Card, Cash On Pick Up at our office in Legazpi City.

Once you place an order, it is considered final. For non COD (Cash On Delivery) mode of payment, it must be settled within 24 hours. After doing so, let us know by filling out our CONFIRM PAYMENT form. If we do not receive your payment in 24 hours, our system will automatically put the items back on shop and cancel your order.

For overpayment, the amount will be changed to store credit. For underpayment, you will need to complete payment first before we can ship the items.

COD (Cash On Delivery)
Cash on Delivery is a safe and risk-free payment method and you only pay to our delivery associate upon receiving your items.

  • Our COD (Cash On Delivery) service is available through 2GO courier. On checkout, if you have not chosen 2GO as courier and chose “COD (Cash On Delivery) through 2GO” as your payment method, your order total will be automatically recalculated to make 2GO as your courier.
  • If your delivery address is not under the serviceable network of our COD (Cash On Delivery) partner courier 2GO, we shall inform you and you may select other modes of payment and courier.
  • Our delivery associate shall make a maximum of two (2) delivery attempts for Serviceable Areas and one (1) attempt only for out of town delivery. Please make sure you or somebody is around to receive and pay for your package at the time of delivery. Kindly contact us the soonest for instructions on how and where you can pick up your package if you fail to receive it after the maximum attempts.
  • Please only pay with cash and not by cheque, credit/debit card, or other forms of payment.
  • Please prepare the exact amount to pay based on your order total upon receiving your package. Please do not pay for any additional charges to our delivery associate.
  • Please note that for security purposes you need to pay your order total amount before opening your parcel and trying on your items. Our delivery associate will only deliver your items and not entertain returns and exchanges. For returns and exchanges, please refer to our Returns and Exchange Policy below.
  • We will contact you through your mobile number for order confirmation and again once your items are ready for shipping to make sure you are available to receive your items.

 
4. Order Preparation
Your orders will be prepared or manufactured within 3 days. After we are done preparing or manufacturing your orders, we shall then forward it to your selected courier or shipping company.

5. Shipping and Delivery
For couriers such as LBC or JRS, once shipped out from Syala Collections, kindly expect to receive your items in 1-3 days exclusive of Sundays and holidays. For COD (Cash On Delivery) ordered items, once shipped out from us, will arrive within 10 days exclusive of Sundays and holidays. You may select other modes of payment and courier if you wish to get your items sooner. For international shipping through Philpost EMS, kindly expect in 7-12 working days.

Syala Collections is not liable for delays incurred by the courier. You may TRACK ORDERS in My Account section. Should you need assistance in tracking, you may contact us.

6. Return and Exchange Policy
We love our items and we keep and handle them with utmost care. We do meticulous quality checking before we ship the items. If ever you receive any item with flaw, we allow return and exchange of items provided:

  • You inform us and return the item strictly within 3 days after receipt of package. You may find our contact details here.
  • The item has not been used, washed, nor tampered, with complete tags, within sellable condition.
  • Please allow us 7 days to process your return. If the item you are returning is still on stock, we will send you a new stock as replacement. If it is out of stock, you may choose another item of the same price. If you choose an item with a higher price, just add to complete payment. You may also change it to store credit and use it any time you wish to.
  • To your advantage, we shoulder shipping fees of returns and exchanges. Please use regular shipping upon returning the item. We will reimburse your shipping expense through store credit. You may use your store credit to purchase any item from us. The original shipping fee is non-refundable.

 
7. Product Color
The colors of the items are presented as they are seen in daylight. We try our best to define the colors as close as possible. The colors may vary due to the display setting on your monitor or your device.

8. Affiliate Program

  • We reserve the right to refuse partnership or revoke your partnership at any time, if we determine that your blog or website contains objectionable material.
  • Minimum amount eligible for payout is Php 200. If your commission totaled less than Php 200, it will be carried on to the next month.
  • Payout sending fees are shouldered by the affiliate and are deducted from the total commission.
  • Affiliate commission will be reversed for refunded sales.
  • Anyone found to be committing fraud will have their affiliate accounts suspended and all funds frozen.

 
Our terms and conditions are subject to change without prior notice, we advise shoppers to check this page regularly.

Thank you and happy shopping!